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Scratch&Pout Terms & Conditions

Now for the serious stuff...

The use of the Scratch&Pout website and ordering system is in accordance with the Terms and Conditions below. Your use of this site or purchase from Scratch&Pout reserves the right to make changes to this website and these terms and conditions at any time without prior notice. 

Placing Orders

All orders placed are subject to availability and acceptance by Scratch&Pout.

To minimise errors and ensure prompt delivery of products, orders should be placed using our online ordering system.

Any attempt to cancel an order must be made as soon as possible. Cancellations will not be accepted after an order has been dispatched. Cancellations must be communicated by email to



Payments can be made through the following merchants; 

  • PayPal, you do not need to have a PayPal account in order to place an order, just follow the on screen instructions to complete and once completed you will be redirected back to the site.
  • or, Using your registered debit or credit card through Shopify payments or Apple Pay.


Warranty Claim

Scratch&Pout warrant all products to be free from any defects or faults. This warranty is not transferable.

Any goods that are deemed by Scratch&Pout to be faulty will be replaced by Scratch&Pout after return of the unused goods has been completed at the customer’s expense in the same condition that the goods were received. There are no refunds. The customer is responsible for any shipping and insurance cost involved in sending the faulty goods back to Scratch&Pout. Scratch&Pout is not liable to replace products for any return package of unused goods that are sent by the customer and do not arrive. This exchange policy only covers the items sold by Scratch&Pout.

All warrantees are voided if returned product is found in any way to be used, mishandled, modified, tampered, or physically damaged.



In completing and submitting an order for products, you will be providing us with personal information.

Your information and any other personal information that you may provide to us will be held by us to be used for management purposes, to process your order (and any future orders you may make), to enforce any legal or other rights we may have against you in any manner that we see fit, and to keep you informed about new products, special offers and other information that may be of interest to you, including without limitation via electronic messages.

If this information is not provided, your order may not be processed.

For more information please read our Privacy Policy.



Scratch&Pout reserves the right to change/withdraw products without notice and amend prices at any time.

Information contained throughout the web pages is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions.

Images displayed on this web site should be regarded as illustrative and informational purpose only. Due to screen resolutions the actual products are often not identical to the images.